Handbook of Experience Science

Tourism, Hospitality, and Leisure

Edited by Joseph S. Chen, Professor of Tourism, Hospitality, and Event Management, Department of Health and Wellness Design, Indiana University Bloomington, US, Nina K. Prebensen, Professor of Marketing, School of Business, University of South-Eastern Norway, Norway and Muzaffer S. Uysal, Provost Professor, Department of Hospitality and Tourism Management, Isenberg School of Management, University of Massachusetts Amherst, US

Carefully examining the challenges of meeting fast-developing consumer demands and preferences, this enlightening Handbook captures the difficulties involved in providing optimal service experiences. It provides invaluable theoretical guidance while emphasising the evolutionary nature of experience science.

‘The ability to provide an enjoyable visitor experience is a fundamental requirement for successful tourism businesses and destinations. This must read Handbook encapsulates the latest research in this area and provides readers with valuable insights to the many aspects of the visitor experience that tourism firms and destinations need to provide. The book covers experience theory construction, factors shaping experience creation, and global case studies.’
– Bruce Prideaux, Prince of Songkla University, Thailand

‘Finally, a book about experience science for academics and practitioners. This is a book for students and researchers wishing to understand experience theory, its roots, current status and future research directions. The evidence-based case studies at the end illustrate how experiences in the THL industries are formed, guiding practitioners in how to design experiencescapes for value and well-being. This book made me happy.’
– Peter Björk, Hanken School of Economics, Finland

‘As “experience” has become a central domain of consumer behavior and the business world, this book nicely introduces its value from theoretical and operational perspectives. The book has also been enriched by selecting several global case studies from scholars from different cultural backgrounds. Therefore, with its diverse concepts, it can be a valuable reference book for academics and students in tourism, hospitality, and leisure across the globe.’
——MetinKozak, Kadir Has University, Turkey