欺凌and Harassment at Work

An Innovative Approach to Understanding and Prevention

New Horizons in Management series

David D. Van Fleet, Professor Emeritus, W. P. Carey School of Business, Arizona State University and the late Ella W. Van Fleet, formerly Founder and Owner (Retired), Professional Business Associates, Scottsdale, AZ, US

欺凌, harassment and other unacceptable workplace behaviors pose significant problems for organizations. This exploration of the issue notes that factors from within the organization may help determine who and why some individuals become targets and others become bullies. The authors explore different types of behaviors where managers and management, as well as employees, are the problem. Each chapter has anecdotes scattered throughout and contains a ‘mini-case,’ review questions, ‘action’ items, and two longer cases, all based on actual events. The authors present a unique framework (V-REEL®) to assist individuals and organizations in analyzing the organization’s environment to try to eradicate the negative behavior forces that contribute to bad behavior.

作为一个金融专业,我非常喜欢Van Fleet and Van Fleet applied Multidimensional Scaling to demonstrate just how much commonality exists between Bullying and Harassment thus creating "B≈H". In addition, they clearly demonstrate a very clever application of the V-REEL® framework and how it can significantly help organizations and employees address "B≈H". Their application can help establish baselines across 5 criteria areas and provide organizations a means to track their on-going progress.’
– Jack Spitzer, Plexus Worldwide

‘Bullying and Harassment at Work: An Innovative Approach to Understanding and Prevention by David and Ella Van Fleet delivers as the title promises. Definitions, descriptions, and examples help the reader understand the roles and responsibilities of the individual, the organization, and society in curtailing bullying and harassment and moving to functional, supportive workplaces. Therefore, this book will work equally well in the classroom or in corporate training settings. I especially like the idea of asking the reader to write out their answers to questions before reading a chapter and then to answer again after reading.’
– Abagail McWilliams, University of Illinois, Chicago, College of Business Administration, US

‘This book has a structure that demystifies a complex topic, is easy to read, and is embedded with scholarly details that would allow people at any level of the organization to benefit. The first-level managers in my organization will find great guidance in understanding the larger implications of how their day-to-day simple actions can impact how positional power unbalances play in deteriorating the quality of work life. The methods in chapter seven, V-REEL®, will provide me with a playbook in putting together policies and objectives, that work with the small yet global nature of Tsquared Robotics LLC. I found the book to provide insight. My spouse and I have initiated objective conversations as she leads the Woman Resources Group at her company. I will even go as far as recommending the book as an HR guide to setting accountability and modeling good workplace conduct that transcends cultural and perceptive boundaries.’
– Tani Tambila, Tsquared Robotics LLC

‘The existence and effects of bullying and harassment in organizations are widespread and deeply caustic as eroding factors for both morale and performance. This book's effectiveness as a tool to help understand, mitigate, and eliminate bullying and harassment is greatly appreciated from my perspective. In an ideal world, managers and executives would not need this book. Because we do not live in an ideal world, my recommendation would be for managers and executives to keep a copy of this book nearby and occasionally return to it as a reminder of their responsibilities regarding the health and well-being of the people surrounding them. It has become part of my library of essential books for understanding how to be an effective leader.’
– David Flint, Value Creation Company and author of Think Beyond Value–Building Strategy to Win

‘The scenarios addressed in this book are both invaluable and timely. In this day and age, if companies are not thinking about these types of workplace situations, it is only a matter of time before they will. This book gives great insight and recommendations on how to deal with these situations while lowering risk and improving the workplace environment.’
– Lloyd Church, Raymond James

‘Unacceptable behavior in the workplace, at first glance, seems intuitive to recognize and address. If it were only that simple. The brilliance of this book is that it reveals the nuances of bullying and harassing behaviors. It is an evidence-based treatise on how to analyze, decide, and lead organizations in this critical time.’
– Mike D’Onofrio, Bristol Myers Squibb