The Trouble with Trust

The Dynamics of Interpersonal Trust Building

Frédérique Six, Associate Professor of Public Governance, Vrije Universiteit Amsterdam, the Netherlands

信任带来的麻烦the question: if trust is considered to be important for successful cooperation, why don''t high-trust work relationships predominate? Part of the explanation, the author argues, is that it is particularly difficult to build and maintain trust in work relations. This book addresses this problem by providing an in-depth, multi-level empirical analysis of the process by which trust builds up and breaks down in the interaction between people within organizations.